Your privacy

Your privacy is important to us. This notice (Privacy Notice) applies to personal information we collect from you when you use this site. If you’re a Synergy in Trade Ltd customer, or otherwise have a relationship with us, we may also have provided you with a separate privacy notice setting out how we use your personal information, which will also apply. You can obtain that privacy notice by contacting the office directly at the below address.

For the purposes of this Privacy Notice, the data controller is Synergy in Trade Ltd with its address at Hythe House, 68 Woodmarket, Lutterworth, LE17 4BD. We’ve also set out contact details towards the end of this notice.

Information we may collect from you

We may collect and process the following information
about you:

How we use your information

detect and prevent misuse or abuse of this site or our services We also use information to meet our compliance obligations, to comply with other laws and regulations and to share with regulators and other authorities that Synergy in Trade Ltd is subject to. This may include using it to help detect or
prevent crime (including terrorism financing, money laundering and other financial crimes). We’ll only do this on the basis
that it’s needed to comply with a legal obligation, it’s in our legitimate interests and that of others or to prevent or detect unlawful acts.

Who we’ll share your information with

IP addresses

We may collect information about your computer (or mobile device), including where available your IP address, operating system and browser type, for system administration or for our own commercial purposes. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

How long we’ll keep your information

We keep information in line with our data retention policy.
For example, if you’re a customer, we’ll normally keep
core data for seven years from the end of our
relationship. We retain information to comply with legal or regulatory requirements or for our legitimate purposes, such as responding to enquiries, and may sometimes need to keep it for a longer period; if we don’t need to retain it for as long, we may delete, destroy or anonymise it sooner. This enables us to comply with legal and regulatory requirements or use it where we need to for our legitimate purposes such as dealing with any enquiries.

We may need to retain your information for a longer period where we need the information to comply with regulatory or legal requirements or where we may need it for our legitimate purposes, e.g. to help us respond to queries or complaints, fighting fraud and financial crime, responding to requests from regulators, etc. If we don’t need to retain information for this period of time, we may destroy, delete or anonymise it more promptly.

Transferring your information overseas

Your information may be transferred to and stored in locations outside the European Economic Area (EEA), including countries that may not have the same level of protection for personal information. When we do this, we’ll ensure it has an appropriate level of protection and that the transfer is lawful. You can obtain more details of the protection given to your information when it’s transferred outside the EEA by contacting us.

Your rights

You have a number of rights in relation to the information that we hold about you. These rights include:

How we keep your information secure

We use a range of measures to keep your information safe and secure which may include encryption and other forms of security. We require our staff and any third parties who carry out any work on our behalf to comply with appropriate compliance standards including obligations to protect any information and applying appropriate measures for the use and transfer of information.

More details about your information

If you’d like further information on anything we’ve said in
this Privacy Notice, or to contact our Data Protection Officer, contact us at Hythe House, 68, Woodmarket, Lutterworth LE17 4DB.
This Privacy Notice may be updated from time to time, and you’ll always be able to request the most recent version.